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I am being blocked . I can't get into Cpanel.
Old 03-11-2007, 09:59 AM   #1 (permalink)
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Does anyone know what would cause this. Cpanel is the program to manage everything on my server for my website. The host says everything is good on his end. My partner can not get in ether. I can't even get in the server with my FTP program.

Mike
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Re: I am being blocked . I can't get into Cpanel.
Old 03-11-2007, 10:09 AM   #2 (permalink)
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I would call the company and ask them to reset the ftp login credentials. Good luck.
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Re: I am being blocked . I can't get into Cpanel.
Old 03-11-2007, 08:22 PM   #3 (permalink)
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Quote:
Originally Posted by That_Look_Photo View Post
Does anyone know what would cause this. Cpanel is the program to manage everything on my server for my website. The host says everything is good on his end. My partner can not get in ether. I can't even get in the server with my FTP program.

Mike
If Cpanel is being upgraded, that can also cause you to be unable to connect to the management program. Can you still get to the website. If you can't get to the website then it can be one of several problems. Often the hosting company will have online chat and you can get immediate resolution.

Also try pinging the site and also tracert. These are done on windows by clicking start, then Run, and then type CMD and pressing Enter. Then type

ping yourdomainname

and press enter. This will show if the site is reachable and whether there is any packet loss.

Use Tracert if Ping shows no problems by typing:

tracert yourdomainname

and it should trace a route through the various hops to reach your site.

But easiest is to just directly contact the hosting company.

Cheers,
rfs
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Re: I am being blocked . I can't get into Cpanel.
Old 03-12-2007, 05:03 AM   #4 (permalink)
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Quote:
Originally Posted by R_Fredrick_Smith View Post
If Cpanel is being upgraded, that can also cause you to be unable to connect to the management program. Can you still get to the website. If you can't get to the website then it can be one of several problems. Often the hosting company will have online chat and you can get immediate resolution.

Also try pinging the site and also tracert. These are done on windows by clicking start, then Run, and then type CMD and pressing Enter. Then type

ping yourdomainname

and press enter. This will show if the site is reachable and whether there is any packet loss.

Use Tracert if Ping shows no problems by typing:

tracert yourdomainname

and it should trace a route through the various hops to reach your site.

But easiest is to just directly contact the hosting company.

Cheers,
rfs
The site works just fine. I think I need to have the host reset the password. Also he did say he was doing an upgrade to cpanel. I will call him today.

Mike
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Re: I am being blocked . I can't get into Cpanel.
Old 03-12-2007, 05:04 AM   #5 (permalink)
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Quote:
Originally Posted by dorbata View Post
I would call the company and ask them to reset the ftp login credentials. Good luck.
I am calling him today to see what the deal is.

Mike
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Re: I am being blocked . I can't get into Cpanel.
Old 03-12-2007, 05:25 PM   #6 (permalink)
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It's all fixed now..The host was doing an upgrade to cpanel. It sure is nice that he tells us cutomers.

Thanks everyone for your ideas..

Mike
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