Grey Market Product

[CatCynic]

As I understand it, Canon are not OBLIGATED to fix grey market stuff, but they usually do - main thing is to be polite and not demanding. Saying "You gotta fix this, it's my right!" and hammering on the desk is a good way to remind them that you don't have the right

You might think that all the Canon SLR stuff comes from Japan (which is does), so it's all from the same factories. Still, Canon USA's warranty repair budget is funded by sales of the non-grey-market gear, so it's their right to refuse to fix anything grey market.

I'm really happy that their general policy is "it's Canon, fix it". Nikon don't have that policy.

[jimmyd]

Originally Posted by Robear0001

I bought a grey market d100...when I ordered it I explicitly asked if it was grey market and they said no. After ordering it and looking around more, I found out it was grey market. When I called back they still said it wasn't and that Nikon-USA would fix it...wrong...I would have to send it over-seas for Nikon to look at this camera, that is the message I got from nikon-usa.

Thank God nothing has gone wrong with the camera short of dust on the ccd...I can handle that.

robear

once the warranty expires it won't matter whether it's gray market or nikon-USA, you're gonna pay to fix it and you can pay authorized nikon repair facilities right here. it's a warranty thing.