Originally Posted by David Bunch
My full-time job is managing a 1-hr. photo lab for a major chain store. I recently attended a regional meeting during which a Kodak rep was touting the benefits of their newest kiosks, specifically the quality of the scanners and the accuracy of the software. The rep made SURE to remind all of us to remove any passwords which would limit the customer from completing the order themselves (previously in place to help prevent prank waste), and NOT to inspect any pictures being copied, or the actual copies made. It seems their legal dept. has determined that if the lab personnel are not aware that the customer is violating copyright, the lab is not liable - only the customer.
So Kodak actively produces and markets equipment which is capable of enabling consumers to violate copyright, but they also encourage lab personnel to turn a blind eye and do nothing to stop it. They prolly figured out that the main reason a person would want a photo copied is to copy a photo they didn't take in the first place.
The Moral? If you thought Kodak cared one whit about Pros you were naive, and if you're a Pro and you still depend on the print orders for the majority of your income, you better think seriously about shifting to a labor-based business type a.s.a.p.
Pricing - 10yrs ago in one of my workshops, during the biz portion, we all spoke of pricing strategies. I predicted that ayone charging a low "session" fee in hopes of large print sales later, would be transitioning to another career soon, and better learn to upsell french fries in a hurry.
Inclusive pricing is better for the client, they know what they will pay upfront, they know what they will get, no surprises. The more upscale the client the more they appreciate that. The lower end clients are used to the bait & switch of old, and figure ways to screw you instead of getting screwed.