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I'm a bit peeved..... please read
Old 04-28-2006, 09:18 AM   #1 (permalink)
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Join Date: Nov 2002
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Location: West Chester/ Philly
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Do not use Precision Photos in NYC

I really HATE to do this, but I simply must.
Please do not purchase products from Precision Photos in NYC.
I had a really bad experience with them and have purchased from them before, with no problem, so was shocked!

1. They didnt listen to a change in my order, and sent me the wrong quantity. Wanted me to send back the wrong quantity images (that they sent to me in error)at MY EXPENSE and then they would replace the quantity with the correct images.(75 of one image 50 of another..) OH, and get this, the owner basically called me, the customer, a LIAR. He kept saying "you allegedly told one of my staff to change the quantity"!! UNBELIEVABLE!!!!!!!!!!!!

2. They didnt inform me of a slight blur in one photo prior to running the print order, and sent it anyway.... will not replace or re-run the order. Offered to let ME pay 50% to replace the images on a New ORDER!! Plus they didnt listen to my request to change cropping and my name placement is subsequently very odd on those images. Now I will have to pay AGAIN a different company (I wont use these guys) to replace those images... at another $99 charge.

3. They offer 10% off orders with both postcards and 8x10's, what they dont tell you (unless you search their site for like 10 minutes to figure this out) is that you have to purchase at least 200 of the same shot! Try it, click the ad and see how long it takes you to find that catch! BTW, I could have done a better job on the postcards on my own printer!! They were blurred too! and all different sizes! GRRRRR!! for $69!! for 50!?!? Lesson learned.

Needless to say, the owner could not have been ruder. I called him back and told him how poor I thought his customer service was, and the only thing he offered me was to pay for the shippment of the wrong images back to him! I think he could have made me a happy loyal customer, had he simply said "I'm sorry. I will replace the blurred images, in the correct quantity at my expense. I appologize for the inconvenience." It would probably have cost him $20?? maybe. AND he would have gained more customers from me telling you all to purchase there... but now he has this.... me angry and taken advantage of. I think I will call AMEX and the BBB.

OH, and get this, he had the audacity to ask me why I would complain so much but not consider or compliment him on his quick turnaround (I got them in 5 days)!!! This was the owner! Arguing with a customer!
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